This Privacy Policy explains what personal information moneyline collects from players in the Philippines, how it is used, who it may be shared with, and what rights you have over your own data. We are committed to keeping your information secure and handling it responsibly.
Last updated: 2025. This policy applies to all registered users of moneyline.
When you register an account on moneyline, we collect personal details that are necessary to set up and manage your account. This includes your full name, date of birth, email address, mobile number, and your chosen username and password. We also collect payment-related information when you make deposits or request withdrawals — such as the payment channel you use and the reference numbers associated with your transactions. We do not store complete card or bank account numbers; sensitive payment data is handled directly by your chosen payment provider.
As you use the platform, we automatically collect certain technical data about how you access moneyline. This includes your device type, operating system, browser version, IP address, and the pages or game screens you visit during each session. This technical data helps us keep the platform running smoothly, detect unusual activity that could signal fraud or security breaches, and improve the overall mobile experience for Filipino players. We may also record the time and duration of your sessions to help with platform maintenance and responsible gaming monitoring.
We collect this information for specific, legitimate purposes only — to verify your identity, process your transactions, fulfil our legal obligations, and provide you with a stable and secure gaming environment. moneyline does not collect information that is unnecessary for these purposes, and we do not use your data for any form of automated decision-making that would significantly affect your rights without human review. If you have questions about why a specific piece of data is collected, you are welcome to contact our support team at [email protected].
Your personal data is used primarily to operate your account and deliver the services you signed up for. This covers processing your PHP deposits and withdrawals, verifying your age and identity as required by platform rules, sending you important account notifications such as transaction confirmations, and responding to your support queries. We use your data to keep your account secure and to detect any unauthorised access attempts on your behalf. Without this operational data, we would not be able to provide a safe and functional experience to players across the Philippines.
moneyline only shares your personal information with third parties where it is strictly necessary to deliver the service. This includes payment processors who handle your PHP transactions, identity verification providers who assist with age and document checks, and technology partners who support the platform's infrastructure and security. All third-party partners who access your data are required to handle it securely and only for the purposes we have authorised. We do not sell, rent, or trade your personal information to advertisers or any unrelated third parties, and we never will.
In certain circumstances, moneyline may be required to disclose your personal data to comply with applicable Philippine laws, respond to lawful requests from regulatory authorities, or cooperate with law enforcement investigations. We will always seek to limit such disclosures to the minimum information necessary and will notify you where we are legally permitted to do so. Your data will never be disclosed to government authorities on a voluntary basis without a lawful basis for doing so. We take our legal obligations seriously and handle all compliance-related data sharing with full respect for your privacy rights.
We use your session and activity data to support responsible gaming practices on the platform. This includes monitoring for signs of problematic play patterns, enforcing self-exclusion requests, and applying deposit limits where you have chosen to set them. This use of data is in your direct interest and is designed to keep your experience safe and sustainable. If our systems detect behaviour that may indicate a gaming problem, our responsible gaming team may reach out to you with support information. You can learn more about the tools available to you on our Responsible Gaming page.
As a registered player in the Philippines, you have meaningful rights over the personal information that moneyline holds about you. You have the right to request access to the data we hold, to ask us to correct any inaccuracies, and to request that we delete your data where there is no longer a lawful reason to retain it. You also have the right to object to certain types of processing, and to request that we restrict how we use your data while any concern is being reviewed. These rights are taken seriously and all requests are handled in good faith by our team.
To exercise any of these rights, contact us directly at [email protected] with your registered email address and a clear description of your request. We aim to acknowledge all data-related requests within a reasonable timeframe and to resolve them fully. Please note that some data may need to be retained for legal, regulatory, or fraud-prevention purposes even after an account is closed — we will always explain the reason if this applies to your request. Your continued trust is important to us, and we want every Filipino player to feel confident that their personal information is handled with care and transparency.
All personal data stored on our systems is protected using industry-standard encryption. Passwords are never stored in plain text. Our infrastructure is regularly reviewed to ensure it meets current security standards, and access to player data is strictly limited to authorised personnel only.
Our internal team members only have access to the data they need to perform their specific roles. We maintain strict access control policies and conduct regular internal reviews to ensure that no unauthorised access has occurred. Any breach of internal data policies is treated as a serious disciplinary matter.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable regulations. We will publish the revised policy on this page with an updated date. Continued use of the platform after any update constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed.
If you have any concerns about how moneyline handles your personal data, our support team is ready to help. You can also check the FAQ page for quick answers to common questions about accounts, payments, and platform rules.